FAQ

P L E A S E   N O T E
When placing and fulfilling an order through our website, boutique, email or phone it constitutes as an acknowledgment to the below information.

C U R R E N C Y
All pricing is shown in GBP, to convert to other currencies simply google ‘currency converter calculator’.

G S T
All charges are inclusive of GST.

T A X   &   I M P O R T   D U T I E S
International orders may be subject to customs duty, import fee’s and taxes – this is dependent on the countries custom policy and is to be paid by the Customer.

G I F T   C A R D
Our gift vouchers have a 12 month expiry from the date of purchase and are available to be used on all Mermaids Swimwear items online and in-store at our boutique concession. Gift cards are not redeemable for cash.

C U S T O M E R   S E R V I C E   H O U R S
It takes a lot of work to produce all of our orders. We are contactable every Monday – Friday 9am to 5pm, to help and assist you with any enquiries you may have via email or our contact page.

P A Y M E N T
We accept Visa, MasterCard credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.

P R E – O R D E R
Pre Orders provide our customers with the opportunity to order garments ahead of it’s arrival date so they can secure the appropriate size and colour.

As certain styles are limited, this is advised to make certain your order is fulfilled. Pre Orders can be placed through our online store and require full payment in advance. Delivery schedules are mentioned on each product, though precise delivery dates cannot be guaranteed. An email notification will be sent once dispatch of merchandise occurs. Our 14 day returns policy will start on the day the pre-order item is shipped – not the date purchased.