SHIPPING INFO
*All orders are shipped from our UK warehouse and sent via a trackable service.
We ship all orders via DPD, EVRi and Royal Mail:
+ DPD Next day delivery (When ordered before 2pm): Delivered the next working day. (Excludes weekends & Bank Holidays)
+ EVRi Express: Delivered within 1-2 working days | EVRi Standard: Delivered within 3-5 working days
+ Royal Mail 1st Class Post: Delivered within 2 – 3 working days | Royal Mail 2nd Class Post: Delivered within 3-5 working days
*All orders are shipped from our UK warehouse.
*Customs and Import Duties may apply.
We ship with FedEx Express and International Tracked.
+ FedEx express: 1-2 working days
+International Tracked: 4-8 working days
*Please note customs and import duties are applied by your local customs. Unfortunately, we are unable to provide an estimated amount for this. We recommend you contact your local customs offices before ordering to find out the exact cost that could potentially be incurred upon the arrival of your parcel. Unfortunately any orders that incur customs or duties charges upon delivery cannot be refunded for by us.
*All orders are shipped from our UK warehouse.
We ship with Fedex Express and International Tracked.
*Customs and Import Duties may apply.
+ Fedex express: 1 -4 working days (Depends on your location)
+ International Tracked: 3 – 12 working days (Depends on your location)
*Please note customs and import duties are applied by your local customs. Unfortunately, we are unable to provide an estimated amount for this. We recommend you contact your local customs offices before ordering to find out the exact cost that could potentially be incurred upon the arrival of your parcel. Unfortunately any orders that incur customs or duties charges upon delivery cannot be refunded for by us.
*All orders are shipped from our UK warehouse.
We ship with Fedex Express and International Tracked.
*Customs and Import Duties may apply.
+ Fedex express: 1 – 6 working days (Depends on your location)
+ International Tracked: 4 – 21 working days (Depends on your location)
*Please note customs and import duties are applied by your local customs. Unfortunately, we are unable to provide an estimated amount for this. We recommend you contact your local customs offices before ordering to find out the exact cost that could potentially be incurred upon the arrival of your parcel. Unfortunately any orders that incur customs or duties charges upon delivery cannot be refunded for by us.
Once a parcel leaves our warehouse, we are highly reliant on the courier to make a safe and efficient delivery.
Unfortunately, unless you choose UK Next Working Day, our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders.
If your order has still not arrived on or before the expected delivery date provided in your order confirmation email, then please track your order using the shipping link we have provided.
If tracking has not updated for 5+ days, please get in touch below.
Unfortunately, we do not deliver to PO Boxes or Parcel Locker Addresses.
Please don’t refuse a delivery. Unfortunately, refused deliveries (including unpaid duty payments or incorrect address information) resulting in your order being returned to sender will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.
As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email [email protected] with your full shipping address and we will look at finding a suitable shipping solution for your destination country.
If a change of address is made directly with any of our carriers, Mermaids Swimwear will not be held responsible for any lost or misdelivered parcels.
Mermaids Swimwear is not responsible for lost or stolen packages or packages delayed in transit – this is something we will need to take up with the carrier.
The shipping cost for orders is non refundable.
*** Please note that the international shipping costs that Mermaids Swimwear provide do not reflect the cost of return shipping from countries outside of the UK. It is the responsibility of customers to enquire about the cost of return shipping from their country back to our UK warehouse as this fee is in no way covered by Mermaids Swimwear. For further information, please contact our customer care team at [email protected]
