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WE ARE STILL DISPATCHING ORDERS AS NORMAL
FREE UK STANDARD DELIVERY ON ORDERS £75 AND OVER

FAQs

Once your order has been dispatched, you will receive a shipment notification email with a tracking number.

You can track your order HERE

If an item you love is out of stock and you would like to be notified via email as soon as its restocked, please sign up to our back in stock notification on the product, select your size and enter your email address. As soon as its been restocked you will receive an email to let you know it has been restocked.

Please visit our Returns page HERE for full information on how returns with us at Mermaids work.  

We have a Size + Fit guide per product and is tailored per style, our one size styles do not feature a size guide however we do advise which size its best suited for.

We also give a description of fit in the product details section, so have a look to see if an item runs big or small, or has any adjustable features.

 

From time to time, we will offer products available for pre-order online. Pre-orders provide our customers with the opportunity to secure a product before the stock has arrived. The estimated delivery date for a pre-order product will be listed on the product page.

To purchase a pre-order product, just add it to your bag & check out as usual. Pre-order products require full payment at the time of purchase. You can find the estimated delivery date for any pre-order product on the product page, unfortunately exact delivery dates cannot be guaranteed.

You will receive a shipment notification email once the pre-order items have been dispatched.

We will ship your order only once all items are available to be dispatched. 

Depending on your settings and host, your mail may have been directed to a junk or ‘Promotions’ folder. Please check here first before contacting us.

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