When placing and fulfilling an order through our website it constitutes as an acknowledgment to the below information.
Updated from 22/02/2021.
UK 5 Working Day Standard Delivery (Royal Mail) – £4.99
UK Next Working Day (DPD) – £5.99 or FREE for orders £100 and over.
Deliveries will be received on the next working day if the order is placed by 1pm Mon-Thurs. If your order is placed on Friday after 1pm it will be sent the following working day (Monday) for delivery Tuesday. This service is a weekday service only and does not include weekends/ bank holidays.
We ship all EU packages via DPD Express Worldwide or Royal Mail Standard shipping. The shipping cost can vary depending on your location.
Once you have entered in your location through our checkout page, the shipping fee and delivery time will be displayed prior to finalising your order. The cost can vary from £10.99+ and delivery time ranges between 3-10 Working Days
We ship all International packages via DPD Express Worldwide or Royal Mail Standard shipping.
Once you have entered in your location through our checkout page, the shipping fee and delivery time will be displayed prior to finalising your order. The cost can vary from £13.99+ and delivery time ranges between 3-16 Working Days.
Coronavirus Delivery Update
We’re working closely with our courier to ensure safe deliveries and this includes drivers signing on behalf of customers and parcels being left in safe places.
Can I make any changes to my order?
Unfortunately once an order has been placed we are unable to make any amendments to orders. This includes combining orders, adding items to existing orders or changing the size or delivery address. Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and we are unable to make changes to orders once they are shipped.
Which Country do you ship from?
We are UK based and all orders will be packed and prepared in our UK warehouse.
Will I have to pay any Taxes or Custom Charges?
Please note that the price you pay for your order with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or giving them a call for more information. Delivery times do not include customs delays or holds. Please note these charge may apply to any country outside of the UK.
What time can I expect my delivery to arrive?
From the 22/02/2021 any orders shipped via DPD will provides you with an hour delivery window on the day of delivery of when your parcel will be arriving. This notification will be received via SMS and email so you don’t have to wait in all day. You also have the option to select an alternative delivery date, specified safe place or to upgrade your delivery service all at no extra charge. Our Royal Mail service will provide you with a tracking number to follow your parcels journey.
Can I order to a PO Box?
Unfortunately, we do not deliver to PO Boxes.
Refused Delivery Policy
Please don’t refuse a delivery. Unfortunately, refused deliveries or unpaid duty payments resulting in your order being returned to sender will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.