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WE ARE STILL DISPATCHING ORDERS AS NORMAL
FREE UK STANDARD DELIVERY ON ORDERS £75 AND OVER

Shipping

*COVID 19 UPDATE – EFFECTIVE FROM 24/03/2020 – TBC*

Please expect potential delays with all deliveries during this time due to flights being grounded, delays occurring with customs clearances that are constantly changing and Royal Mail providing a reduced service during this time. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your Mermaids goodies right away. We kindly ask that we all patient and understanding during this very testing time. 

PLEASE NOTE

When placing and fulfilling an order through our website it constitutes as an acknowledgment to the below information.

UK Standard Delivery charge with Royail Mail is £4.99 or FREE for orders over £75
Deliveries will be received within 2-5 working days.
We DO NOT ship on weekends/ bank holidays.
A signature is required upon receipt
Please note delivery times may be longer on National and Bank Holidays

Next  Day Delivery charge with Royal Mail is £7.99
Deliveries will be received next working day if the order is placed before 12pm.

Please note, next day delivery will be delivered on the next working day only (Monday-Thursday) If your next day delivery order is placed on Friday after 12pm it will be sent the following working day (Monday) for delivery Tuesday.
Next delivery is a weekday service only and does not include Saturday or Sunday.

We DO NOT ship on weekends/ bank holidays.
A signature is required on receipt
Please note delivery times may be longer on National and Bank Holidays.

EU Standard Delivery charge with Royail Mail is £11.99 
Deliveries will be received within 7-10 working days.
We DO NOT ship on weekends/ bank holidays.
A signature is required upon receipt
Please note delivery times may be longer on National and Bank Holidays

US Standard Delivery charge with Royail Mail is £14.99 
Deliveries will be received within 10-14 working days.
We DO NOT ship on weekends/ bank holidays.
A signature is required upon receipt
Please note delivery times may be longer on National and Bank Holidays

AU Standard Delivery charge with Royail Mail is £15.99 
Deliveries will be received within 10-14 working days.
We DO NOT ship on weekends/ bank holidays.
A signature is required upon receipt
Please note delivery times may be longer on National and Bank Holidays

Rest of the World Delivery charge with Royail Mail is £16.99 
Deliveries will be received within 10-16 working days.
We DO NOT ship on weekends/ bank holidays.
A signature is required upon receipt
Please note delivery times may be longer on National and Bank Holidays

Once orders have been placed we are unable to make any amendments to orders. This includes combining orders, adding pieces to existing orders or changing the size or delivery address. Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and we are unable to make changes to orders once they are shipped. 

Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility and you should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or giving them a call for more information.

Estimated delivery times do not include customs delays or holds.

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