SHIPPING INFO
All orders are shipped from our UK warehouse and sent via a trackable service.
UK ORDERS
We ship all UK orders via Royal Mail and FedEx.
– FedEx Next-Day delivery (When ordered before 2pm): Delivered the next working day. (Excludes weekends & bank holidays).
– Royal Mail Tracked 24: Delivered within 1–3 working days.
– Royal Mail Standard: Delivered within 3-5 working days.
UK Shipping prices start from £3.99 and vary based on courier service chosen.
EU ORDERS
We ship with FedEx Express and International Tracked Postal Services. Delivery timeframes vary on location.
– FedEx Express: Delivered within 1-4 working days.
– International Tracked: Delivered within 3-12 working days.
EU Shipping prices start from £8.99 and vary based on courier service chosen.
US ORDERS
We ship all US orders with FedEx Express or Tracked Postal Services. Delivery timeframes vary on location.
– FedEx Express: Delivered within 1-2 working days.
– International Tracked: Delivered within 4-8 working days.
US Shipping prices start from £14.99 and vary based on courier service chosen.
OTHER DESTINATIONS
We ship with Fedex Express and International Tracked Postal Services. Delivery timeframes vary on location.
– FedEx Express: 1-6 working days.
– International Tracked: Delivered within 4-21 working days.
Please note that customers are responsible for any customs duties or import charges. These charges on non-refundable.
Unfortunately, we do not deliver to PO Boxes or parcel locker addresses.
You have the right to cancel your order until the point in which it is shipped. We usually ship within 24 hours, but it can be sooner than this. Please email us at hello@mermaids-swimwear.com and we will confirm the location of your package. If still at our warehouse, we will offer you a full refund, including shipping charges.
We pride ourselves on an incredibly quick dispatch process and aim to ship orders the same day (subject to our 2pm cutoff) or within 24 hours.
Our dispatch cutoff for same-day dispatch is 2pm Monday-Friday. Orders are not processed on Saturdays, Sundays and UK Bank Holidays.
During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 4 additional business days for delivery on our standard delivery options.
Once a parcel leaves our warehouse, we are highly reliant on the courier to make a safe and efficient delivery.
Unfortunately, unless you choose UK Next Working Day, our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders.
If your order has still not arrived by the expected delivery date please contact us at hello@mermaids-swimwear.com and we will happily look into this for you.
Please note delivery information, restrictions and/or limitations in the following countries:
Ukraine: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Belarus: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Russia: Delivery has been temporarily suspended until further notice. This will be closely monitored.
Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.
As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.
Unfortunately, refused deliveries (including unpaid duty payments or incorrect address information) resulting in your order being returned to sender will incur a cost of the original delivery plus the return cost charged by the carrier. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Please check your tracking and if you see “RETURN TO SENDER”, this means it’s being sent back to us due to insufficient address or too many failed attempted deliveries. Your order will be refunded once it’s received back at our warehouse. Please note the original delivery will be non-refundable and a return charge may be applied to your refund.
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email hello@mermaids-swimwear.com with your full shipping address and we will look at finding a suitable shipping solution for your destination country.
Mermaids hold no responsibility for lost or undelivered parcels where incorrect or incomplete delivery addresses are provided.
If a change of address is made directly with any of our carriers, Mermaids Swimwear will not be held responsible for any lost or misdelivered parcels.
Mermaids Swimwear is not responsible for lost or stolen packages or packages delayed in transit – this is something we will need to take up with the carrier.
The shipping cost for orders is non refundable.
*** Please note that the international shipping costs do not reflect the cost of return shipping from countries outside of the UK. It is the responsibility of customers to enquire about the cost of return shipping from their country back to our UK warehouse as this fee is in no way covered by MERMAIDS. For further information, please contact our customer care team at hello@mermaids-swimwear.com